The rule
Cancel more than four hours before your booking starts, and you receive a full refund.
Cancel within four hours of the start, or do not attend, and the booking is not refundable. By that point the time has been set aside for you and, for a pickup, a driver has been routed to your address.
If we cancel
If we cancel, or fail to attend at the booked time, you receive a full refund — whatever the notice. You may take another slot instead if you would rather.
Moving instead of cancelling
You can move a booking to another time yourself, free, up to twice, until four hours before it starts. Sign in with the mobile number or email you booked with and use Reschedule. Moving a booking does not change what you paid.
How to cancel
Email hello@smart4wheels.com or message us on WhatsApp with your booking reference — it begins with S4W and is on your confirmation. Tell us you want to cancel; we will confirm in writing.
How a refund reaches you
Refunds are issued to the original payment method through Razorpay. We start the refund within two working days of agreeing it. Razorpay and your bank then take five to seven working days to credit it, which is outside our control.
We do not charge a cancellation fee and we do not deduct the payment gateway charge from your refund.
In-city expert visits
A Platinum in-city visit is arranged with you after payment. Until the first visit is scheduled it is fully refundable. Once the first visit has taken place, the booking is not refundable, because the work has begun.